Frequently Asked Questions

Provider Relationship Optimization
We strengthen communication and governance with your current 3PL—aligning SLAs, KPIs, and escalation paths—and negotiate value-improvement initiatives that lower operating expense and increase customer value.

3PL/4PL Selection & Onboarding (Startups & Scale-ups)
We identify and shortlist right-fit 3PL/4PL providers, run a structured RFP, and manage onboarding—contracts/SOW, SOPs, WMS/EDI setup—to ensure on-time implementation and launch.

Packaging & Damage Mitigation
We analyze current packaging configurations to flag failure points (e.g., leak risk) and reduce exceptions/“trouble lane” activity—cutting rework, chargebacks, and retailer/consumer complaints.

Contact: jeffheath2016@gmail.com

• We transition clients to high-performing providers with excellent service and rapid response times.
   
• We lead smooth migrations to responsive, customer-centric 3PL/4PL partners.
   
• We help you switch to providers that deliver superior service and fast, reliable support.
   
• We manage provider transitions—better service, faster responses, fewer escalations.
   
• We move you to partners who pick up the phone and fix issues fast.

We’re Sephora alumni with hands-on experience in manufacturing and fulfillment operations. We help you secure pitch meetings, identify Sephora-experienced providers, perform packaging compliance evaluations, and engineer your first shipments to flow cleanly into Sephora fulfillment centers—avoiding errors and the dreaded “trouble lane.”

• We represent manufacturers and brands only. We advocate exclusively for you and do not accept any compensation from 3PLs (no commissions, referral fees, or rebates).
   
• Client-aligned, vendor-neutral. Our clients are manufacturers/brands, and we’re paid solely by you—never by the 3PL.
   
• No conflicts of interest. We serve manufacturers/brands and don’t take 3PL kickbacks or revenue share.
   
• Who we represent: Manufacturers & brands. How we’re compensated: by our clients only—not by 3PLs.
   
• Your advocate, not theirs. We work for manufacturers/brands and receive zero compensation from 3PL providers.

Contact: jeffheath2016@gmail.com